Refund & Returns Policy

Last updated: 22 September 2026

Thank you for shopping at Aura Fractions. We want you to be happy with your order. If something is not right, this policy explains when you can return an item, how refunds and exchanges work, and how to get in touch with us. It applies to every order placed on our website.

Returns — 7 Days

You may request a return within 7 days of receiving your order. To be eligible, the item must be unopened and unused, in the same condition you received it, with its original packaging and seals intact. Please keep your order confirmation handy — we may ask for the order number to locate your purchase.

Opened or Used Perfumes

Perfume decants and fragrance bottles that have been opened, sprayed, used or transferred cannot be returned or refunded, for hygiene and product-integrity reasons. This is standard practice for perfumes and cosmetics and applies even if the return is requested within the 7-day window. If you are unsure whether a scent is right for you, we are happy to advise on notes and family before you order — just message us on WhatsApp.

Refunds

Once we receive your returned item and inspect it, we will notify you of the outcome. If the return is approved, we will initiate your refund within 3–5 business days of approving it. Refunds are issued to your original payment method:

Online payments are refunded back through our payment provider. Depending on your bank or card issuer, it can take a few additional days for the credit to appear on your statement.
Cash on delivery orders are refunded by bank transfer, so please provide the account name, number and bank with your return request.
Bank transfer orders are refunded to the account the payment came from.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us as soon as possible — ideally within 48 hours of delivery, and please keep the packaging and take a photo of the item. Once we have confirmed the problem we will arrange a replacement or a refund, whichever you prefer and depending on availability. In these cases we cover the cost of returning the item.

Exchanges

If you would like to exchange an unopened item for a different fragrance, size or variant, contact us within 7 days of receiving your order. Exchanges are subject to availability. If the item you want costs more, we will let you know the difference to pay before dispatch; if it costs less, we will refund the difference.

Return Shipping

For change-of-mind returns, you are responsible for arranging and paying for the return shipment. We recommend a tracked courier service, as we cannot issue a refund for items that go missing in transit back to us. Where the return is our error — a damaged, defective or incorrect item — we will cover the return cost.

Non-Returnable Items

The following cannot be returned or refunded:

Perfumes, decants or samples that have been opened, sprayed or used
Items returned more than 7 days after delivery
Items without their original packaging or seals
Gift cards and promotional items
Items marked as final sale at the time of purchase

Cancellations

You can cancel an order free of charge any time before it is dispatched by contacting us on WhatsApp or by phone. Once an order has been dispatched, our returns process above applies instead. We may also cancel an order ourselves — for example if an item turns out to be out of stock or if a pricing error occurs — and you will be refunded in full.

How to Start a Return

WhatsApp or call: +94 70 725 3070
Email: info@aurafractions.com

Contact Us

If you have any questions about returns or refunds, please contact our customer support team at info@aurafractions.com or +94 70 725 3070. We will do our best to make it right.

This policy should be read together with our Terms of Service, Privacy Policy and Cookie Policy.